COVID-19 Assistance - Helpline Numbers
For Customers
For Stakeholders (Agents & Intermediaries)
Claims FAQs - Hopitalization due to COVID-19
How to make a claim if you are detected with Coronavirus COVID-19?
If you are tested positive for Coronavirus disease (COVID-19) from any authorized centers of ICMR – National Institute of Virology, Pune and hospitalized for the treatment, intimate Digit immediately by calling at 1800-258-4242 or write to [email protected]. If you are a senior citizen, email us at: [email protected]
Who do I contact for coronavirus specific claims?
We have a dedicated email ID for coronavirus related claims: [email protected].
Additionally, you may contact our SPOC: Dr Prakash. You may mail him at : [email protected] or call him at 9986770084.
How can I avail cashless claims facility for Coronavirus disease COVID-19?
Call Digit Toll-free number (1800-258-4242) for cashless intimation.
We will then verify eligibility (if test is positive and hospitalization is done) and facilitate Cashless process.
What are some of the details required at the time of intimating a claim to Digit?
- Insured’s name
- Policy number
- Patient’s name
- Relationship with the Proposer
- Hospital name/ address
- Admission & discharge dates
- Diagnosis and treatment details
- Estimated/ Actual expense
- Employee ID number (If applicable)
What are the documents required for a reiburesment if one is detected with Coronavirus Disease COVID-19?
- Discharge summary
- Consultation papers
- COVID-19 Positive test report(Approved from ICMR authorized labs)
- All other test reports
- Bank Details: Cancelled Cheque/ NEFT details
- Valid ID proof (PAN, Voter ID, DL, Passport. Adhaar not acceptable)
- All Original bills (Final bill, break up, Pharmacy and test bills, etc)
Indicative Rate Chart for Covid 19 treatment in Hospitals
GI Council has prepared a rate chart for COVID 19 treatment, taking into account rates published by various state governments and also after discussions with health claims experts.
These rates are dynamic and will be revisited every month.
You can access the rate chart here.